Returns & Exchanges
At Paloma, we want you to love your fashion finds; if you are not completely satisfied, we offer 30-day returns on all unworn items with original tags attached. Our streamlined process ensures your exchange or refund is handled with the same care as your initial purchase.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and attach the pre-paid shipping label provided via our portal.
Drop Off Locally
Hand over your package to any authorized courier drop-off point and keep your tracking receipt for peace of mind.
Receive Your Refund
Once our quality team inspects the returned garments, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing